GENERAL INFORMATION

ORDER PLACEMENT

Order desk hours are Monday to Friday 7:00 a.m. to 3:00 p.m. Eastern Standard Time. Orders may be placed by email, phone or fax. A confirmation of order is sent to the customer and production starts after receipt of a customer signed back confirmation.

Phone: 905-564-2558                                Email: sales@domadoors.com 

PAYMENT

All orders are cash, debit, credit card or certified cheque until credit has been approved. A deposit of 50% is required at the time of order. 

LEAD TIME

Lead times are given as accurately as possible but are not guaranteed. The customer will be notified if an order will be late along with an approximate revised ship date. 

FREIGHT:

FOB our plant, Mississauga, Ontario 

SHORTAGES AND DAMAGES

All orders must be inspected upon delivery. Claims for shortages will only be reviewed if made within 3 business days of delivery. Goods damaged in shipment are the responsibility of the carrier. Do not destroy the packaging or product until it has been inspected by the carrier. Carrier is to issue credit to the customer directly.