General Info

1. Order Placement
Order desk hours are Monday to Friday 7:00 am to 3:30 pm Eastern Standard Time. Orders may be placed by email, telephone or fax. A confirmation of order is sent to the customer and production starts after receipt of a customer signed back confirmation.

2. Payment
All orders are cash/certified cheque until credit has been approved. A deposit of 50% is required at the time of order. Debit and credit card payment accepted.

3. Lead Times
Given as accurately as possible but are not guaranteed. The customer will be notified if their order will be late along with an approximate revised ship date.

4. Changes and Cancellations
Can only be made before production has started. Once production has started the order becomes the responsibility of the customer.

5. Freight
Orders are FOB our plant, Mississauga, Ontario.

6. Shortages
All orders must be inspected upon delivery. Claims for shortages will only be reviewed if made within 3 business days of delivery.

7. Damages
Goods damaged in shipment are the responsibility of the carrier. Do not destroy packaging or product until it has been inspected by the carrier. Carrier is to issue credit to the customer directly.

8. Returns
Product may only be returned if it is defective or a manufacturing error has been made. You must receive prior authorization from Doma Doors before returning any product.

9. Rush Orders
If an order is required before the standard lead time, we will try to accommodate your request. These orders carry a 25% upcharge. Rush orders may not be possible for all product styles.

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